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Digitizing Land Records in Punjab

A multi-year effort to digitize and modernize land records, improving transparency and service delivery for citizens.

Digitizing Land Records in Punjab — before
Digitizing Land Records in Punjab — after

Public institutions are transforming how services are designed and delivered. This template demonstrates how a case study can combine a clear story with tangible evidence of progress. It highlights the problem context, the approach taken, and the measurable impact on communities and frontline teams.

By pairing narrative with a concise data snapshot, stakeholders can quickly grasp both the operational improvements and the citizen outcomes. The goal is to make the work legible, portable, and replicable across contexts.

Below, you can include the building blocks of the solution, details on how it was implemented, and lessons others can adapt. As the story progresses, the text naturally expands to full width once the snapshot ends.

From pilots to platforms

From pilots to platforms

We began with narrow improvements to reduce friction in the highest-volume services, then scaled repeatable patterns into a shared platform. This helped accelerate delivery, reduce costs, and improve the citizen experience across departments.

What enabled progress

What enabled progress

  • Clear ownership and delivery rhythms
  • Tight feedback loops with frontline teams
  • Shared data standards and interoperable services
  • Incremental rollout with measurable checkpoints

Sustainability depended on building capacity within government — strengthening product management, service design, and data stewardship functions. We invested in reusable components, playbooks, and training to ensure the gains would persist beyond the initial project phase.

Operations view
Citizen touchpoint

Across the rollout, we prioritized transparency and collaboration — publishing work-in-progress, inviting critique, and aligning on shared objectives. The result was a more resilient delivery system that continues to improve with real-world use.

Case Studies | Suthra Punjab